Frequently Asked Questions & Policies
About Your Stay at Timber Ridge Lodge Ouray
Why should I book direct?
When you book directly with Timber Ridge Lodge, you’re not just reserving a room — you’re beginning a more personal, more thoughtful mountain stay in Ouray.
Here’s why booking direct makes all the difference:
- Best Available Rate - Always. We guarantee our best rates when you book directly through our website. Third-party sites can’t offer a better price — and they often add extra service fees. More savings = more experiences in Ouray.
- Personalized Room Selection. Because each of our 20 boutique rooms is unique in size and layout, booking directly with us allows us to personally help you choose the perfect fit — whether you’re planning: A romantic anniversary getaway, a cozy winter escape, or a family mountain adventure. Online travel sites treat us like a standard hotel. We’re anything but standard.
- Local Knowledge you can’t get from a booking or travel app. Want to know the best waterfall hike? When the aspens are peaking? Where to soak after a long day on the trails? When you book directly, you have access to a local team who truly knows Ouray — and genuinely cares about your stay.
- Flexible, Human Support. Plans change. Weather shifts. Kids get tired. When you book direct, you’re working with real people — not a call center. We can offer more flexibility and clearer communication when reservations come through us directly.
- Support a locally owned, boutique lodge. Timber Ridge Lodge isn’t a corporate hotel. We’re locally owned, deeply rooted in the Ouray community, and intentionally small. Booking direct keeps more of your investment here — supporting local jobs, local partnerships, and the character that makes Ouray special.
- Book Direct. Stay Personal. Experience More. Whether you’re planning a romantic retreat or a family mountain vacation, booking directly ensures the most seamless, thoughtful experience possible. Reserve your stay today and experience Ouray the way it was meant to be experienced.
What makes Timber Ridge Lodge Ouray different from other hotels in Ouray?
We are a locally owned boutique lodge with just 20 individually designed rooms — no two are exactly alike. Unlike large chain hotels, Timber Ridge Lodge Ouray offers a personalized, welcoming experience with fireside gatherings, mountain views, and thoughtful touches that reflect the spirit of Ouray. Guests love our relaxed, cozy atmosphere and our signature s’mores and hot chocolate evenings around the fire. Steps from the beautiful riverwalk trail and the Ouray Hot Springs.
When is the best time to visit Ouray?
Ouray is a true four-season destination:
- Winter: Snowy mountain scenery and world-class ice climbing
- Spring: Waterfalls and fewer crowds
- Summer: Hiking, Jeeping, wildflowers
- Fall: Golden aspens and crisp mountain air
Each season offers a completely different but equally beautiful experience. See activities.
What activities are nearby?
Timber Ridge Lodge Ouray is perfectly located for year-round adventure:
- Hiking and waterfall trails
- Scenic Jeep and 4x4 roads
- Soaking in hot springs
- Ice climbing at Ouray Ice Park
- Exploring the Million Dollar Highway
- Winter snowshoeing and backcountry adventures
Whether you’re visiting for relaxation or adventure, Ouray offers unforgettable mountain experiences. Please visit our Adventure section on our website for more details.
Is Timber Ridge Lodge Ouray good for romantic getaways?
How do you pronounce Ouray?
Do you accept pets?
Do You allow smoking?
All guest rooms and balconies within Timber Ridge Lodge Ouray are strictly non-smoking. If you smoke or vape any substance inside your guest room, you will be charged a $300.00 cleaning fee. Please be aware that Colorado law prohibits anyone from smoking within 15 feet of any guest room door or window, subsequently smoking on the deck is prohibited.
Smoking is only allowed in designated smoking areas.
Is your lodge quiet?
Can I cancel my reservation?
After your reservation is confirmed, cancellation notice is required 72 hours in advance of your arrival date to obtain a refund of your deposit.
The cancellation policy also applies to changes in your arrival or departure date that result in a shorter stay. Refunds are not provided for late arrivals or early departures.
We highly recommend purchasing travel insurance in the event you need to cancel your reservations. Travel Insurance can be purchased during the booking process.
What time is check-in?
What time is check-out?
Do you require a deposit?
What credit cards do you accept?
Do you accept cash?
Can I purchase a gift certificate?
Yes, you can purchase a gift card directly from our website - here.
How old do I need to be to book a room at your lodge?
How do I find out what the road conditions are like in and around Ouray?
We recommend you always consult https://www.cotrip.org for the most up-to-date travel advisories, road conditions and road closures before traveling in Colorado.
Do you have parking for my trailer?
Can I drive my ATV or SXS in Ouray?
Where are the staging and parking areas for trailers to access the Alpine Scenic Loop and high country off-road trails?
Horseshoe Bend / Camp Bird Road: Located just south of town, this area is the main spot to unload off-road vehicles for trails like Yankee Boy Basin, Governor Basin and Imogene Pass.
Mineral Creek Trailhead: Situated about 4 miles south of Ouray, this is a common starting point for the Alpine Loop.
Ironton Park: Located near mile marker 86 on US 550, offering access to Corkscrew Gulch, Animas Forks, Engineer Pass and Poughkeepsie Gulch.
Do you have BBQ Grills?
Are there bears in the area?
Do you have Air Conditioning (A/C)?
Do you have Wi-Fi?
Do you have laundry facilities?
Are you near a river?
Are you close to the Ouray Hot Springs?
Do you have a restaurant?
Are you open year round?
What is the closest airport?
Do you have Uber in Ouray?
How far are you from downtown Ouray?
Can you accommodate groups?
Do you have rooms with kitchens?
Do you have refrigerators and microwaves?
Do you have an elevator?
Is there a grocery store in Ouray?
Do you offer Pack and Play, Cribs or Rollaway Beds?
How do I prevent elevation sickness?
Where is the closest EV charging station?
Where is the best place to rent a Jeep and SXS?
Colorado West UTV Rentals and Jeeps: https://coloradowestutvandjeeps.com/
Do you offer motorcycle friendly parking?
How far is Silverton, CO?
How do I get to the Ouray Perimeter Trailhead from the lodge?
What are the best scenic views at Black Canyon of The Gunnison National Park?
Where do I find Aspens in fall?
Do you offer group rates or discounts for multi-room bookings?
Yes — Timber Ridge Lodge offers discounted group rates for bookings of 5 or more rooms, including multi-room blocks for family reunions, motorcycle groups, photography workshops, and wedding or event guests. Groups looking to book the entire property can also inquire about full lodge buyout pricing.
Our locally owned team works directly with group leaders to coordinate room blocks, parking for trailers, and local itinerary planning throughout your stay in Ouray, CO.
Visit our Groups & Retreats page for more details, or contact us to request a group rate quote.
Is Timber Ridge Lodge good for a corporate retreat or offsite?
Yes — Timber Ridge Lodge is a great fit for small corporate retreats and team offsites looking to trade the conference room for the mountains. With full property buyout options for groups, your team can have exclusive use of the lodge, including shared outdoor spaces like our riverside fire pit for informal team bonding and evening debriefs.
High-speed fiber Wi-Fi throughout the property supports remote work and presentations, while kitchenette suites make it easy to host casual team breakfasts or coffee breaks between sessions. Our location in Ouray, CO also puts your team minutes from Jeep tours, hiking, and the Ouray Hot Springs — ideal for built-in team-building activities.
Visit our Groups & Retreats page to learn more about property buyouts for corporate groups, or contact us to discuss your offsite needs.
Is parking free at Timber Ridge Lodge?
Yes — Timber Ridge Lodge offers free, on-site parking for all guests, with additional free trailer parking available directly across the street from the lodge, making it easy for groups traveling with trailers, motorcycles, or extra vehicles.
Located just half a mile north of downtown Ouray, our free parking means you can leave your vehicle and walk to local breweries, shops, and the Uncompahgre River Walk Trail.
Visit our Groups & Retreats page to learn more about trailer and group parking, or contact us with any questions about parking for your stay.
Does Timber Ridge Lodge offer breakfast?
Timber Ridge Lodge does not offer breakfast service, but every room includes a refrigerator and microwave, so guests are welcome to bring their own breakfast favorites or pick up groceries at Ouray Grocery. We also offer ample table seating in our lobby and on the back patio, perfect for enjoying breakfast before a day of adventure.
If you'd rather eat out, Ouray and the surrounding area have excellent breakfast and brunch options within easy driving distance:
Behind the Lodge:
The Smokehouse — creative BBQ brunch dishes
Downtown Ouray:
Timberline Deli — homemade donuts and breakfast sandwiches
Kami's Sami — quiche, avocado toast, and smoked salmon
Yankee Girl Cafe — classic American breakfast plates
Cassidy's — a variety of eggs Benedict
Mi Mexico — large portions at great prices
Nearby Ridgway:
Greenwoods — amazing biscuits
Kate's Place — the best pancakes in the area