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Logo for Timber Ridge Lodge in Ouray, Colorado, featuring mountains, sun, and water elements.
Ouray, CO
970-325-4856
Logo for Timber Ridge Lodge in Ouray, Colorado, featuring mountains, sun, and water elements.
A panoramic view of a mountain town surrounded by lush greenery and towering peaks at sunset.

Frequently Asked Questions & Policies

About Your Stay at Timber Ridge Lodge Ouray

Why should I book direct?

When you book directly with Timber Ridge Lodge, you’re not just reserving a room — you’re beginning a more personal, more thoughtful mountain stay in Ouray.

Here’s why booking direct makes all the difference:

  1. Best Available Rate - Always. We guarantee our best rates when you book directly through our website. Third-party sites can’t offer a better price — and they often add extra service fees. More savings = more experiences in Ouray.
  2. Personalized Room Selection. Because each of our 20 boutique rooms is unique in size and layout, booking directly with us allows us to personally help you choose the perfect fit — whether you’re planning: A romantic anniversary getaway, a cozy winter escape, or a family mountain adventure. Online travel sites treat us like a standard hotel. We’re anything but standard.
  3. Local Knowledge you can’t get from a booking or travel app. Want to know the best waterfall hike? When the aspens are peaking? Where to soak after a long day on the trails? When you book directly, you have access to a local team who truly knows Ouray — and genuinely cares about your stay.
  4. Flexible, Human Support. Plans change. Weather shifts. Kids get tired. When you book direct, you’re working with real people — not a call center. We can offer more flexibility and clearer communication when reservations come through us directly.
  5. Support a locally owned, boutique lodge. Timber Ridge Lodge isn’t a corporate hotel. We’re locally owned, deeply rooted in the Ouray community, and intentionally small. Booking direct keeps more of your investment here — supporting local jobs, local partnerships, and the character that makes Ouray special.
  6. Book Direct. Stay Personal. Experience More. Whether you’re planning a romantic retreat or a family mountain vacation, booking directly ensures the most seamless, thoughtful experience possible. Reserve your stay today and experience Ouray the way it was meant to be experienced.

What makes Timber Ridge Lodge Ouray different from other hotels in Ouray?

We are a locally owned boutique lodge with just 20 individually designed rooms — no two are exactly alike. Unlike large chain hotels, Timber Ridge Lodge Ouray offers a personalized, welcoming experience with fireside gatherings, mountain views, and thoughtful touches that reflect the spirit of Ouray. Guests love our relaxed, cozy atmosphere and our signature s’mores and hot chocolate evenings around the fire. Steps from the beautiful riverwalk trail and the Ouray Hot Springs.

When is the best time to visit Ouray?

Ouray is a true four-season destination:

  • Winter: Snowy mountain scenery and world-class ice climbing
  • Spring: Waterfalls and fewer crowds
  • Summer: Hiking, Jeeping, wildflowers
  • Fall: Golden aspens and crisp mountain air

Each season offers a completely different but equally beautiful experience. See activities.

What activities are nearby?

Timber Ridge Lodge Ouray is perfectly located for year-round adventure:

  • Hiking and waterfall trails
  • Scenic Jeep and 4x4 roads
  • Soaking in hot springs
  • Ice climbing at Ouray Ice Park
  • Exploring the Million Dollar Highway
  • Winter snowshoeing and backcountry adventures

Whether you’re visiting for relaxation or adventure, Ouray offers unforgettable mountain experiences. Please visit our Adventure section on our website for more details.

Is Timber Ridge Lodge Ouray good for romantic getaways?

Absolutely. Many couples choose Timber Ridge Lodge Ouray for anniversaries, elopements, and romantic weekends. The intimate size of our lodge, mountain views, and cozy fireside evenings create a warm and memorable setting — especially during snowy winter stays.

How do you pronounce Ouray?

Just drop the O. "You-Ray"

Do you accept pets?

No pets allowed with the exception of certified service animals. In Colorado, it is illegal to knowingly misrepresent a pet as a service animal to gain access to public spaces, a crime punishable by fines up to $500.00. While service animals are trained to perform specific tasks for disabilities and allowed anywhere, emotional support animals (ESAs) are not recognized as service animals and lack public access rights.

Do You allow smoking?

All guest rooms and balconies within Timber Ridge Lodge Ouray are strictly non-smoking. If you smoke or vape any substance inside your guest room, you will be charged a $300.00 cleaning fee. Please be aware that Colorado law prohibits anyone from smoking within 15 feet of any guest room door or window, subsequently smoking on the deck is prohibited.

Smoking is only allowed in designated smoking areas.

Is your lodge quiet?

Yes, we kindly ask all guests to respect our quiet hours from 10pm-7am, daily. As a small, historic mountain community, some sound transmission between rooms can be expected.

Can I cancel my reservation?

After your reservation is confirmed, cancellation notice is required 72 hours in advance of your arrival date to obtain a refund of your deposit.

The cancellation policy also applies to changes in your arrival or departure date that result in a shorter stay. Refunds are not provided for late arrivals or early departures.

We highly recommend purchasing travel insurance in the event you need to cancel your reservations. Travel Insurance can be purchased during the booking process.

What time is check-in?

Check-in is at 3pm.

What time is check-out?

Check-out is at 10am.

Do you require a deposit?

Yes, we require a 50% deposit at the time of booking. The remaining balance is due at check-in.

What credit cards do you accept?

We accept Visa, MasterCard, American Express and Discover.

Do you accept cash?

Yes, we accept cash payments.

Can I purchase a gift certificate?

Yes, you can purchase a gift card directly from our website - here.

How old do I need to be to book a room at your lodge?

You must be 18 years old and have a valid driver's license.

How do I find out what the road conditions are like in and around Ouray?

We recommend you always consult https://www.cotrip.org for the most up-to-date travel advisories, road conditions and road closures before traveling in Colorado.

Do you have parking for my trailer?

Yes. All trailers may parallel park on Main Street, directly across the street from the lodge. All parking is free.

Can I drive my ATV or SXS in Ouray?

No. Ouray does not allow any ATV or SXS to be driven on any highways, roads or streets.

Where are the staging and parking areas for trailers to access the Alpine Scenic Loop and high country off-road trails?

Horseshoe Bend / Camp Bird Road: Located just south of town, this area is the main spot to unload off-road vehicles for trails like Yankee Boy Basin, Governor Basin and Imogene Pass.

Mineral Creek Trailhead: Situated about 4 miles south of Ouray, this is a common starting point for the Alpine Loop.

Ironton Park: Located near mile marker 86 on US 550, offering access to Corkscrew Gulch, Animas Forks, Engineer Pass and Poughkeepsie Gulch.

Do you have BBQ Grills?

Yes. We have two gas grills on our back patio. Platters, tongs, spatulas and seasonings are available upon request

Are there bears in the area?

Yes, there are black bears in the area, April through November. Never leave food in your vehicle or outside of your guest room (trash and coolers included). Always close your windows and lock your doors.

Do you have Air Conditioning (A/C)?

Yes, each of our guest rooms have Air Conditioning and tower panel fans.

Do you have Wi-Fi?

Yes, we offer complimentary high-speed fiber internet service.

Do you have laundry facilities?

Yes, there are laundry facilities available behind the lodge.

Are you near a river?

Yes, the Uncompahgre River Walk trail is right behind the lodge. The Riverwalk Loop is a flat (no elevation gain) 2.0 mile walking trail with stunning mountain views, workout stations, benches and picnic tables.

Are you close to the Ouray Hot Springs?

Yes, you can walk along the riverwalk trail to the Ouray Hot Springs and Visitor’s Center. It is a 0.3 mile walk and takes approximately 10 minutes to get there.

Do you have a restaurant?

The Smokehouse restaurant is located right behind the lodge.

Are you open year round?

Yes, we are open every day, all year long.

What is the closest airport?

Montrose, Colorado (MTJ) is 37 miles / 45 minutes from the lodge.

Do you have Uber in Ouray?

Yes, at the time of this writing, there is one Uber driver in Ouray.

How far are you from downtown Ouray?

We are 0.8 miles north of the center of downtown Ouray. You can walk the riverwalk trail behind the lodge to town if you don’t want to drive.

Can you accommodate groups?

Yes, full lodge rentals are available by calling 970-325-4856.

Do you have rooms with kitchens?

Yes, we offer standard guest rooms and a few guest rooms with kitchenettes that are fully stocked for cooking, baking, grilling and dining.

Do you have refrigerators and microwaves?

Yes, each of our guest rooms have a mini fridge and microwave.

Do you have an elevator?

There is no elevator; guests will have to navigate 15 stairs up to guest rooms located on the top deck. Assistance with luggage is always available. Please make your reservation directly with us for personalized room selection.

Is there a grocery store in Ouray?

Yes, Ouray Grocery features an outstanding selection of produce and fresh meats. The Ouray Meat and Cheese market is also known for USDA-certified steaks and housemade, flavorful bratwurst.

Do you offer Pack and Play, Cribs or Rollaway Beds?

Yes, we offer Pack and Play or Single Rollaway Beds for $25.00 per night. Book with us directly for assistance in selecting the most comfortable guest room for accommodating additional bedding.

How do I prevent elevation sickness?

To alleviate the symptoms of headache, fatigue, dizziness and shortness of breath, we recommend drinking and hydrating two weeks prior to your arrival, avoid alcohol, eat light well-balanced meals, and get plenty of rest.

Where is the closest EV charging station?

Ouray Visitors Center, 1230 Main Street, Ouray.

Where is the best place to rent a Jeep and SXS?

Colorado West UTV Rentals and Jeeps: https://coloradowestutvandjeeps.com/